Returns, Refunds & Warranty Policy

Last Updated: 12 October 2026

At JLever Espresso, we want you to be completely satisfied with your purchase. This Policy explains your options if you need to return a Product, request a refund, or make a warranty claim, and your rights as a consumer under applicable law.

This Policy applies to Products purchased through jleverespresso.com for delivery in Australia. It should be read together with our Terms and Conditions.

Important Notice: Current Pilot Pre-Launch (Australia Only)

As at the date of this Policy, JLever Espresso is accepting pre-orders for the JLeverX as part of a 100-unit pilot production run. The pilot is offered to customers in Australia only and is sold through this Website as a pre-order.

During the pilot pre-launch:

Standard Website terms apply: the 30-day satisfaction trial in Section 2, the faulty / damaged / incorrectly supplied terms in Section 3, and the warranty terms in Section 4 all apply to pilot pre-orders.
Cancelling a pre-order: you may cancel a pre-order at any time before we dispatch it and receive a full refund (see Section 8 of this Policy and Section 7 of our Terms and Conditions).
Priority handling for replacement parts (pilot best-efforts service): where Section 3 entitles you to a replacement part during a warranty period set out in Section 4, we will treat your request as a priority and will cover the cost of standard tracked shipping within Australia. Dispatch times depend on part availability and may be longer where a part is out of stock or requires a further production run. We will communicate expected timelines on a case-by-case basis. This is a best-efforts service in addition to, and does not limit, your rights under this Policy or the Australian Consumer Law. It does not create any guaranteed dispatch or delivery timeframe.
Australia only: pilot pre-orders ship to Australian addresses only. This Policy does not cover crowdfunding rewards or orders shipped outside Australia; separate terms will be published before any crowdfunding campaign or sales outside Australia begin.

1. Your Rights Under the Australian Consumer Law

If you are a consumer as defined under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), our Products come with guarantees that cannot be excluded. These include guarantees that the Products will:

Be of acceptable quality;
Be fit for the purpose for which they are supplied;
Match their description and any sample or demonstration shown;
Be supplied with due care and skill.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law or equivalent consumer protection laws in your jurisdiction that cannot be lawfully excluded.

If you reside outside Australia, you may also have consumer rights under the laws of your country (for example, the EU Consumer Rights Directive, the UK Consumer Contracts Regulations 2013, or equivalent legislation). These rights apply in addition to, and are not limited by, this Policy.

2. 30-Day Satisfaction Trial (Website Orders Only)

This Section applies only to Products purchased directly through our Website (jleverespresso.com).

For Products purchased through our Website, we offer a 30-day satisfaction trial beginning on the date of delivery. This trial is offered in addition to your rights under the Australian Consumer Law.

Used Products are eligible for return under the satisfaction trial. You can pull shots, evaluate the unit, and decide whether the JLeverX is right for you. If it is not, you can return it under the conditions set out below.

2.1 Conditions for Satisfaction-Trial Returns

To be eligible for a satisfaction-trial return, the Product must be:

Purchased directly through our Website;
Covered by a return request made to us within 30 days of the delivery date (email is best, so there is a record);
Authorised in advance by us through a Return Material Authorisation (RMA) number (see Section 5);
Returned clean and complete in its original packaging (a Product that comes back damaged, incomplete, or otherwise unable to be restocked can still be returned, but is assessed under Tier 3 in Section 2.2);
Accompanied by proof of purchase (order number or receipt);
Dispatched to us within 14 days of the RMA being issued.

2.2 Restocking Fees

Returned Products are inspected on receipt and assessed for any restocking fee on the following tiered basis:

Tier 1 - Original condition: if the Product is received in its original, unused condition, in original packaging, with all components, no restocking fee is charged.
Tier 2 - Used but restockable as refurbished: if the Product has been used but can be restored to resaleable refurbished condition through cleaning, replacement of consumable parts (gaskets, springs, paper filters, retainer plates), and repackaging, a restocking fee of 10-20% applies, depending on the extent of cleaning and parts replacement required.
Tier 3 - Cannot be restocked: if the Product is damaged, incomplete, modified, or otherwise cannot be restocked even as a refurbished unit, a restocking fee of up to 50% applies, depending on its condition.

This tiered approach does not apply to Products with pre-existing damage or manufacturing defects. Faulty, damaged, or incorrectly supplied Products are handled under Section 3 below, and no restocking fee applies to them.

2.3 Return Shipping for Satisfaction-Trial Returns

You are responsible for organising return shipping for satisfaction-trial returns. We strongly recommend using a tracked shipping service, as we cannot process a refund until the Product reaches us. The original outbound shipping cost is not refundable for satisfaction-trial returns.

3. Faulty, Damaged, or Incorrectly Supplied Products

If your Product is faulty, damaged in transit, or not what you ordered, please contact us within a reasonable time after receipt - and ideally within 7 days where the issue is visible on inspection - so we can resolve the issue.

Depending on the nature of the issue and as required by law, we will offer you a repair, replacement, or refund. Where the failure is a major failure under the Australian Consumer Law, the choice of remedy is yours.

How we resolve faulty, damaged, or incorrectly supplied Products:

Parts-first where possible: the JLeverX is designed to be easily dismantled and user-serviced. Most issues can be fixed in under 15 minutes by swapping a serviceable part. Where the issue can be resolved this way, we will ship the replacement part free of charge with full instructions.
Repair or replacement where parts will not reasonably resolve the issue: for transit damage, manufacturing defects in a sealed assembly, the wrong product being shipped, or where you would prefer not to self-service, we will repair the unit at our cost or replace it.
Return shipping: where a Product must be returned to us, you pay the return postage; if we confirm a fault, transit damage, or supply error, email us the receipt and we will reimburse your reasonable postage. We pay outbound shipping on replacement parts and replacement Products. Original outbound shipping is refundable. No restocking fee applies.
Major failure under the Australian Consumer Law: the choice of remedy (refund, replacement, or repair) is yours, not ours.
Time limit: no time limit applies beyond what is reasonable under the Australian Consumer Law. Consumer guarantees apply for a period that is reasonable having regard to the nature of the Product.

Please contact us at info@jleverespresso.com with your order number, a description of the issue, and photographs where relevant.

4. Warranty

In addition to your rights under the Australian Consumer Law, JLever Espresso provides the following limited manufacturer warranties against defects in materials and workmanship under normal domestic use, beginning on the date of delivery to the original purchaser. These warranties are conservative starting positions for our first production run and may be extended for future production runs.

4.1 Warranty Periods

Category / Period	Examples
Non-consumables 5 years	Aluminium base, cylinder body (which forms the water chamber), piston, baskets, basket tops.
Hard consumables 2 years	Bearings, arms, shafts, silicone covers, and other moving or mechanically loaded parts.
Consumables 6 months	Springs, silicone gaskets and O-rings, puck metal retainer plates.
Accessories 3 years	Magnetic funnel, tamper, adjustable volumetric scoop, WDT tool, Allen key. Note: WDT needles are not warranted against bending or deformation.
Disposables Not warranted	Paper filters and any other single-use items.

4.2 What the Warranty Covers

Under each warranty above, JLever Espresso will, at our option, repair the affected part, supply a replacement part, or replace the Product, where the failure is caused by a defect in materials or workmanship and arises during normal domestic use. The warranty applies to the original purchaser only and is not transferable. The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the Products, including the consumer guarantees described in Section 1.

4.3 What the Warranty Does Not Cover

The warranty does not cover:

Normal wear and tear, including expected wear of consumable parts beyond their typical service life;
Damage caused by accident, drops, misuse, or neglect;
Damage caused by water with mineral content or pH outside the range recommended in the user manual, including descaling damage;
Damage caused by failure to follow care, cleaning, or operating instructions;
Damage caused by unauthorised modification, repair, or use of non-genuine parts;
Cosmetic wear (scratches, marks, discolouration) that does not affect function;
Use of the Product in a commercial, hospitality, or rental setting (the Product is designed and warranted for domestic use only);
Loss, theft, or damage in transit after the Product has been delivered to you;
Bending or deformation of WDT needles, which are intentionally fine and flexible to perform their function and are excluded from warranty against bending.

4.4 Making a Warranty Claim

To make a warranty claim, contact us at info@jleverespresso.com with your order number, a description of the issue, and photographs or video where relevant. You can also call us or write to us using the details in Section 10. Where a claim is approved, we will, at our option, ship a replacement part, arrange a repair, or replace the Product. We pay outbound shipping on warranty replacement parts and Products. Where a Product must be returned to us for warranty repair or replacement, you pay the return postage; if we confirm a fault, email us the receipt and we will reimburse your reasonable postage.

This warranty is given by JLever Espresso Pty Ltd (ACN 686 602 817), 7B Steele Ct, Mentone VIC 3194, phone 0433 709 703, email info@jleverespresso.com. Please check the address with us before sending anything, as we may have moved.

5. How to Return a Product

To initiate a return:

Email us at info@jleverespresso.com with your order number, the reason for your return, and photographs if the Product is faulty or damaged;
We will respond within 2 business days with a Return Material Authorisation (RMA) number, return instructions, and the return shipping address;
Package the Product securely with all components, include a copy of your order confirmation, and write the RMA number on the outside of the parcel. Satisfaction-trial returns must be in the original packaging. For faulty, damaged, or incorrectly supplied Products, use the original packaging if you still have it;
Ship the Product using the method specified in our return instructions. Satisfaction-trial returns must be sent within 14 days of the RMA being issued.

Please do not return Products without contacting us first. Satisfaction-trial returns sent without an RMA may be delayed, refused, or returned to sender at your cost. For faulty, damaged, or incorrectly supplied Products, contacting us first lets us resolve the problem faster (often with a replacement part), but your rights under the Australian Consumer Law do not depend on having an RMA or the original packaging.

6. Refunds and Processing Times

Once we receive and inspect your returned Product, we will notify you of the outcome and process your refund or replacement. Please allow:

Up to 10 business days from the date we receive your return for us to inspect, assess any restocking fee, and process the refund;
An additional 3-10 business days for your bank or payment provider to reflect the refund in your account, depending on their processing times.

Refunds are issued to the original payment method used for the purchase. We do not offer refunds in the form of cash, cheque, or a different payment method.

If your original payment method is no longer available (for example, a closed account or expired card), please let us know so we can arrange an alternative refund method.

7. Items Not Eligible for Return

Under the 30-day satisfaction trial for Website orders (Section 2), the following are not eligible for return:

Paper filters and other disposable items, once opened;
Opened spare gasket sets, spare spring sets, and similar consumable parts (these may still be covered under warranty if defective);
Products for which a return is requested more than 30 days after delivery;
Products purchased to your custom specification (for example, custom engravings or bespoke variants), where this is identified at the point of sale.

Baskets, basket tops, tampers, funnels, scoops, WDT tools, and Allen keys are eligible for change-of-mind return under the satisfaction trial when unused and in original packaging within the 30-day window.

None of these exclusions affect your rights in relation to faulty, damaged, or incorrectly supplied Products, or your rights under the Australian Consumer Law.

8. Cancellations

If you wish to cancel an Order placed through our Website:

Before shipping: contact us as soon as possible at info@jleverespresso.com. If we have not yet dispatched your Order, we will cancel it and provide a full refund. This includes pre-orders, which you may cancel at any time before dispatch (see Section 7 of our Terms and Conditions);
After shipping: the satisfaction-trial process in Section 2 applies once the Product has been delivered.

9. Governing Law

This Policy is governed by the laws of Victoria, Australia. Any disputes arising out of or in connection with this Policy are subject to the non-exclusive jurisdiction of the courts of Victoria, Australia. Nothing in this Section prevents you from bringing a claim in a court or tribunal of the Australian State or Territory in which you live.

Where you are a consumer in another jurisdiction, you may also have rights under mandatory local consumer protection laws that apply in addition to this Policy.

10. Contact Us

For any questions about returns, refunds, warranties, or this Policy, please contact us:

JLever Espresso Pty. Ltd.
ACN 686 602 817
Registered office: Port Melbourne, Victoria 3207, Australia
Business & returns address: 7B Steele Ct, Mentone VIC 3194 (please check with us before shipping, as we may have moved)
Phone: 0433 709 703
Email: info@jleverespresso.com
Website: jleverespresso.com