Returns, Refunds & Warranty Policy

Last Updated: 9 May 2026

At JLever Espresso, we want you to be completely satisfied with your purchase. This Policy explains your options if you need to return a Product, request a refund, or make a warranty claim, and your rights as a consumer under applicable law.

This Policy applies to Products purchased through jleverespresso.com and to rewards received through our crowdfunding campaigns on Kickstarter, Indiegogo, or similar platforms. It should be read together with our Terms and Conditions.

1. Your Rights Under the Australian Consumer Law

If you are a consumer as defined under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), our Products come with guarantees that cannot be excluded. These include guarantees that the Products will:

Be of acceptable quality;
Be fit for the purpose for which they are supplied;
Match their description and any sample or demonstration shown;
Be supplied with due care and skill.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Policy excludes, restricts, or modifies your rights under the Australian Consumer Law or equivalent consumer protection laws in your jurisdiction that cannot be lawfully excluded.

If you reside outside Australia, you may also have consumer rights under the laws of your country (for example, the EU Consumer Rights Directive, the UK Consumer Contracts Regulations 2013, or equivalent legislation). These rights apply in addition to, and are not limited by, this Policy.

2. 30-Day Satisfaction Trial (Website Orders Only)

This Section applies only to Products purchased directly through our Website (jleverespresso.com). Backer rewards from crowdfunding campaigns (Kickstarter, Indiegogo, or similar) are not eligible for the satisfaction trial described in this Section. The treatment of crowdfunding rewards is set out in Section 8.

For Products purchased through our Website, we offer a 30-day satisfaction trial beginning on the date of delivery. This trial is offered in addition to your rights under the Australian Consumer Law.

Used Products are eligible for return under the satisfaction trial. You can pull shots, evaluate the unit, and decide whether the JLeverX is right for you. If it is not, you can return it under the conditions set out below.

2.1 Conditions for Satisfaction-Trial Returns

To be eligible for a satisfaction-trial return, the Product must be:

Purchased directly through our Website;
Returned within 30 days of the delivery date;
Authorised in advance by us through a Return Material Authorisation (RMA) number (see Section 5);
Returned in clean working condition with all components, accessories, and the original packaging;
Accompanied by proof of purchase (order number or receipt);
Dispatched to us within 14 days of the RMA being issued.

2.2 Restocking Fees

Returned Products are inspected on receipt and assessed for any restocking fee on the following tiered basis:

Tier 1 - Original condition: if the Product is received in its original, unused condition, in original packaging, with all components, no restocking fee is charged.
Tier 2 - Used but restockable as refurbished: if the Product has been used but can be restored to resaleable refurbished condition through cleaning, replacement of consumable parts (gaskets, springs, paper filters, retainer plates), and repackaging, a restocking fee of 10-20% applies, depending on the extent of cleaning and parts replacement required.
Tier 3 - Cannot be restocked: if the Product is so damaged, modified, or worn that it cannot be restocked even as a refurbished unit, a restocking fee of at least 50% applies. We reserve the right to decline the return entirely in cases of severe damage or modification.

This tiered approach does not apply to Products with pre-existing damage or manufacturing defects. Faulty, damaged, or incorrectly supplied Products are handled under Section 3 below at no cost to you.

2.3 Return Shipping for Satisfaction-Trial Returns

You are responsible for organising return shipping for satisfaction-trial returns. We strongly recommend using a tracked shipping service, as we cannot process a refund until the Product reaches us. The original outbound shipping cost is not refundable for satisfaction-trial returns.

3. Faulty, Damaged, or Incorrectly Supplied Products

If your Product is faulty, damaged in transit, or not what you ordered, please contact us within a reasonable time after receipt - and ideally within 7 days where the issue is visible on inspection - so we can resolve the issue.

Depending on the nature of the issue and as required by law, we will offer you a repair, replacement, or refund. Where the failure is a major failure under the Australian Consumer Law, the choice of remedy is yours.

How we resolve faulty, damaged, or incorrectly supplied Products:

Parts-first where possible: the JLeverX is designed to be easily dismantled and user-serviced. Most issues can be fixed in under 15 minutes by swapping a serviceable part. Where the issue can be resolved this way, we will ship the replacement part free of charge with full instructions.
Repair or replacement where parts will not reasonably resolve the issue: for transit damage, manufacturing defects in a sealed assembly, the wrong product being shipped, or where you would prefer not to self-service, we will repair the unit at our cost or replace it.
Return shipping: where a Product must be returned to us for repair or replacement, we will provide a prepaid return label or reimburse your reasonable return shipping costs on production of receipts. Original outbound shipping is refundable. No restocking fee applies.
Major failure under the Australian Consumer Law: the choice of remedy (refund, replacement, or repair) is yours, not ours.
Time limit: no time limit applies beyond what is reasonable under the Australian Consumer Law. Consumer guarantees apply for a period that is reasonable having regard to the nature of the Product.

Please contact us at info@jleverespresso.com with your order number, a description of the issue, and photographs where relevant.

4. Warranty

In addition to your rights under the Australian Consumer Law, JLever Espresso provides the following limited manufacturer warranties against defects in materials and workmanship under normal domestic use, beginning on the date of delivery to the original purchaser. These warranties are conservative starting positions for our first production run and may be extended for future production runs.

4.1 Warranty Periods

Category	Period	Examples
Non-consumables	5 years	Aluminium base, cylinder body (which forms the water chamber), piston, baskets, basket tops.
Hard consumables	2 years	Bearings, arms, shafts, silicone covers, and other moving or mechanically loaded parts.
Consumables	6 months	Springs, silicone gaskets and O-rings, puck metal retainer plates.
Accessories	3 years	Magnetic funnel, tamper, adjustable volumetric scoop, WDT tool, Allen key. Note: WDT needles are not warranted against bending or deformation.
Disposables	Not warranted	Paper filters and any other single-use items.

4.2 What the Warranty Covers

Under each warranty above, JLever Espresso will, at our option, repair the affected part, supply a replacement part, or replace the Product, where the failure is caused by a defect in materials or workmanship and arises during normal domestic use. The warranty applies to the original purchaser only and is not transferable.

4.3 What the Warranty Does Not Cover

The warranty does not cover:

Normal wear and tear, including expected wear of consumable parts beyond their typical service life;
Damage caused by accident, drops, misuse, or neglect;
Damage caused by water with mineral content or pH outside the range recommended in the user manual, including descaling damage;
Damage caused by failure to follow care, cleaning, or operating instructions;
Damage caused by unauthorised modification, repair, or use of non-genuine parts;
Cosmetic wear (scratches, marks, discolouration) that does not affect function;
Use of the Product in a commercial, hospitality, or rental setting (the Product is designed and warranted for domestic use only);
Loss, theft, or damage in transit after the Product has been delivered to you;
Bending or deformation of WDT needles, which are intentionally fine and flexible to perform their function and are excluded from warranty against bending.

4.4 Making a Warranty Claim

To make a warranty claim, contact us at info@jleverespresso.com with your order or Pledge number, a description of the issue, and photographs or video where relevant. Where a claim is approved, we will, at our option, ship a replacement part, arrange a repair, or replace the Product. We pay outbound shipping on warranty replacement parts and Products. Where a Product must be returned to us for warranty repair or replacement, we will provide a prepaid return label or reimburse reasonable return shipping costs on production of receipts.

5. How to Return a Product

To initiate a return:

Email us at info@jleverespresso.com with your order or Pledge number, the reason for your return, and photographs if the Product is faulty or damaged;
We will respond within 2 business days with a Return Material Authorisation (RMA) number, return instructions, and where applicable a return shipping address or prepaid label;
Package the Product securely in its original packaging with all components, and include a copy of your order or Pledge confirmation and the RMA number on the outside of the parcel;
Ship the Product using the method specified in our return instructions, within 14 days of the RMA being issued.

Please do not return Products without contacting us first - unauthorised returns may be delayed, refused, or returned to sender at your cost.

6. Refunds and Processing Times

Once we receive and inspect your returned Product, we will notify you of the outcome and process your refund or replacement. Please allow:

Up to 10 business days from the date we receive your return for us to inspect, assess any restocking fee, and process the refund;
An additional 3-10 business days for your bank or payment provider to reflect the refund in your account, depending on their processing times.

Refunds are issued to the original payment method used for the purchase. We do not offer refunds in the form of cash, cheque, or a different payment method.

If your original payment method is no longer available (for example, a closed account or expired card), please let us know so we can arrange an alternative refund method.

7. International Returns

For orders shipped outside Australia, the following additional terms apply:

You are responsible for return shipping costs, and any export, customs, or import duties on satisfaction-trial returns;
For faulty, damaged, or incorrectly supplied Products, and for warranty claims, we will reimburse reasonable return shipping costs on production of receipts;
For shipments over AUD $50 in value, we recommend a tracked shipping service or shipping insurance. We are not responsible for returns lost in transit;
For Kickstarter or Indiegogo rewards delivered to backers in the United States, Canada, the United Kingdom, or the European Union, VAT or sales tax may have been collected by Kickstarter at the pledge-manager stage as marketplace facilitator. Where a refund is processed for such an order, any platform-collected VAT or sales tax is refunded by Kickstarter through its platform, in line with its policies, not directly by us;
For all other backers and for Website orders, we are not responsible for import duties, customs fees, GST, VAT, sales tax, or other charges paid on the original shipment, as these are imposed by the destination country and are generally non-recoverable from us. You may be able to claim some or all of these back from your local customs or tax authority;
Please mark return parcels clearly as "Returned Goods" on the customs declaration to avoid unnecessary duties on re-importation;
All returns from outside Australia must be sent to our nominated returns address provided in your RMA instructions.

8. Crowdfunding Rewards (Kickstarter and Indiegogo)

8.1 Pre-Shipping Pledge Refunds

You may cancel your Pledge and request a refund at any time before your reward has shipped:

During an active campaign: cancel directly through the Kickstarter or Indiegogo platform. The platform will refund your Pledge in full;
After the campaign has ended but before the pledge manager survey closes: contact us at info@jleverespresso.com with your Pledge details and we will process a full refund of all amounts received from the platform;
After the pledge manager survey has closed but before your reward ships: we will still refund your Pledge, but we reserve the right to deduct non-recoverable third-party fees (Kickstarter or Indiegogo platform fees, payment processing fees, and pledge manager fees), which together typically amount to approximately 8-10% of your Pledge. These fees are charged to us by the platform and processors and are not returned to us when a Pledge is refunded. We do not retain any margin from these deductions.

8.2 Post-Shipping Returns and Warranty

After your reward has shipped, the 30-day satisfaction trial in Section 2 does not apply to crowdfunding rewards. Crowdfunding rewards are not eligible for change-of-mind returns. The faulty / damaged / incorrectly supplied terms in Section 3 and the warranty terms in Section 4 apply in the same way as for retail purchases. Your rights under the Australian Consumer Law (and equivalent consumer protection laws in your jurisdiction) apply in full.

8.3 Commitment if Delivery Becomes Impossible

In the unlikely event of company insolvency, and where we are unable to find a third party willing to acquire the project and continue delivery, we commit to refunding backers on a pro-rata basis from the campaign funds remaining at the point that decision is made, after deducting any non-recoverable costs already incurred. We will publish a transparent accounting of remaining funds, costs incurred, and the refund methodology before processing such refunds. This commitment is in addition to, and does not limit, your rights under the Australian Consumer Law or any equivalent law in your jurisdiction.

8.4 Estimated Delivery Dates

Estimated delivery dates published during a campaign are good-faith estimates only and are not guarantees. Manufacturing, quality assurance, certification, shipping, and other unforeseen events may cause delays. A delay does not, of itself, entitle you to a refund beyond the pre-shipping cancellation right in Section 8.1, but we will communicate material delays through the campaign platform and by email.

9. Items Not Eligible for Return

Under the 30-day satisfaction trial for Website orders (Section 2), the following are not eligible for return:

Paper filters and other disposable items, once opened;
Opened spare gasket sets, spare spring sets, and similar consumable parts (these may still be covered under warranty if defective);
Products that have been modified, altered, or repaired by the customer in a way that prevents resale;
Products returned outside the 30-day satisfaction-trial window;
Products purchased to your custom specification (for example, custom engravings or bespoke variants), where this is identified at the point of sale.

Baskets, basket tops, tampers, funnels, scoops, WDT tools, and Allen keys are eligible for change-of-mind return under the satisfaction trial when unused and in original packaging within the 30-day window.

Crowdfunding rewards (Kickstarter, Indiegogo, or similar) are not eligible for change-of-mind returns at all. See Section 8.

None of these exclusions affect your rights in relation to faulty, damaged, or incorrectly supplied Products, or your rights under the Australian Consumer Law.

10. Cancellations

If you wish to cancel an Order placed through our Website:

Before shipping: contact us as soon as possible at info@jleverespresso.com. If we have not yet dispatched your Order, we will cancel it and provide a full refund;
After shipping: the satisfaction-trial process in Section 2 applies once the Product has been delivered.

For cancellations of Kickstarter or Indiegogo Pledges, please refer to Section 8.

11. Governing Law

This Policy is governed by the laws of Victoria, Australia. Any disputes arising out of or in connection with this Policy are subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Where you are a consumer in another jurisdiction, you may also have rights under mandatory local consumer protection laws that apply in addition to this Policy.

12. Contact Us

For any questions about returns, refunds, warranties, or this Policy, please contact us:

JLever Espresso Pty. Ltd.
ACN 686 602 817
Email: info@jleverespresso.com
Website: jleverespresso.com