Returns Policy

Last Updated: 19 April 2026

At JLever Espresso, we want you to be completely satisfied with your purchase. This Returns Policy explains your options if you need to return a Product to us, and your rights as a consumer under applicable law.

This Policy applies to Products purchased through jleverespresso.com and to rewards received through our crowdfunding campaigns on Kickstarter, Indiegogo, or similar platforms. It should be read together with our Terms of Service.

1. Your Rights Under the Australian Consumer Law

If you are a consumer as defined under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)), our Products come with guarantees that cannot be excluded. These include guarantees that the Products will:

  • Be of acceptable quality;
  • Be fit for the purpose for which they are supplied;
  • Match their description and any sample or demonstration shown;
  • Be supplied with due care and skill.

You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this Returns Policy excludes, restricts, or modifies your rights under the Australian Consumer Law or equivalent consumer protection laws in your jurisdiction that cannot be lawfully excluded.

If you reside outside Australia, you may also have consumer rights under the laws of your country (for example, the EU Consumer Rights Directive, the UK Consumer Contracts Regulations 2013, or equivalent legislation). These rights apply in addition to, and are not limited by, this Policy.

2. Faulty, Damaged, or Incorrectly Supplied Products

If your Product is faulty, damaged in transit, or not what you ordered, please contact us as soon as reasonably possible after receipt so we can resolve the issue.

Depending on the nature of the issue and as required by law, we will offer you a repair, replacement, or refund. Where the failure is a major failure under the Australian Consumer Law, the choice of remedy is yours.

For faulty, damaged, or incorrect Products:

  • We pay for return shipping. We will provide a prepaid return label or reimburse your reasonable return shipping costs;
  • No time limit applies beyond what is reasonable under the Australian Consumer Law. Consumer guarantees apply for a period that is reasonable having regard to the nature of the Product;
  • Refunds (where applicable) are made to the original payment method.

Please contact us at info@jleverespresso.com with your order number, a description of the issue, and photographs where relevant.

3. Change of Mind Returns

We offer change-of-mind returns on eligible Products within 30 days of the delivery date, subject to the conditions below. Change-of-mind returns are offered at our discretion and are in addition to your rights under the Australian Consumer Law.

3.1 Conditions for Change of Mind Returns

To be eligible for a change-of-mind return, Products must be:

  • Unused and in their original, resaleable condition;
  • Returned in the original packaging, with all accessories, manuals, and included components;
  • Accompanied by proof of purchase (order number or receipt).

Used Products are not eligible for change-of-mind returns. A Product is considered "used" if it has been operated, set up beyond what is necessary to inspect it, or if its condition cannot be restored to resaleable standard.

This restriction does not affect your rights in relation to faulty, damaged, or incorrectly supplied Products (see Section 2), or your rights under the Australian Consumer Law.

3.2 Return Shipping for Change of Mind

For change-of-mind returns, you are responsible for the cost of return shipping. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

4. How to Return a Product

To initiate a return:

  1. Email us at info@jleverespresso.com with your order number, the reason for your return, and photographs if the Product is faulty or damaged;
  2. We will respond within 2 business days with return instructions and, where applicable, a return shipping address or prepaid label;
  3. Package the Product securely in its original packaging and include a copy of your order confirmation;
  4. Ship the Product using the method specified in our return instructions.

Please do not return Products without contacting us first — unauthorised returns may be delayed or refused.

5. Refunds and Processing Times

Once we receive and inspect your returned Product, we will notify you of the outcome and process your refund or replacement. Please allow:

  • Up to 10 business days from the date we receive your return for us to process the refund;
  • An additional 3–10 business days for your bank or payment provider to reflect the refund in your account, depending on their processing times.

Refunds are issued to the original payment method used for the purchase. We do not offer refunds in the form of cash, cheque, or a different payment method.

If your original payment method is no longer available (for example, a closed account or expired card), please let us know so we can arrange an alternative refund method.

6. International Returns

For orders shipped outside Australia, the following additional terms apply:

  • You are responsible for any return shipping costs, customs duties, and taxes on change-of-mind returns;
  • For faulty, damaged, or incorrectly supplied Products, we will reimburse reasonable return shipping costs on provision of receipts;
  • We are not responsible for import duties or taxes paid on the original shipment, as these are imposed by the destination country and are generally non-recoverable from us. You may be able to claim these back from your local customs authority;
  • Please mark return parcels clearly as "Returned Goods" on the customs declaration to avoid unnecessary duties on re-importation.

7. Crowdfunding Rewards (Kickstarter and Indiegogo)

If you received a Product as a reward through one of our crowdfunding campaigns:

  • Before your reward has shipped: you may cancel your Pledge and receive a full refund at any time. See our Terms of Service for details;
  • After your reward has shipped: the returns terms in this Policy apply in the same way as for retail purchases. Your rights under the Australian Consumer Law (and equivalent consumer protection laws in your jurisdiction) apply in full.

8. Products Not Eligible for Return

For change-of-mind reasons, the following are not eligible for return:

  • Used Products;
  • Products that have been modified, installed, or altered by the customer in a way that prevents resale;
  • Products returned outside the 30-day change-of-mind window.

Again, this exclusion does not affect your rights in relation to faulty, damaged, or incorrectly supplied Products, or your rights under the Australian Consumer Law.

9. Cancellations

If you wish to cancel an Order:

  • Before shipping: contact us as soon as possible at info@jleverespresso.com. If we have not yet dispatched your Order, we will cancel it and provide a full refund;
  • After shipping: the standard returns process applies once the Product has been delivered.

For cancellations of Kickstarter or Indiegogo Pledges, please refer to Section 7 and our Terms of Service.

10. Governing Law

This Returns Policy is governed by the laws of Victoria, Australia. Any disputes arising out of or in connection with this Policy are subject to the exclusive jurisdiction of the courts of Victoria, Australia.

Where you are a consumer in another jurisdiction, you may also have rights under mandatory local consumer protection laws that apply in addition to this Policy.

11. Contact Us

For any questions about returns, refunds, or this Policy, please contact us:

JLever Espresso Pty. Ltd.
ACN 686 602 817
Email: info@jleverespresso.com
Website: jleverespresso.com

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