Acceptable Use Policy

Last reviewed: 19 April 2026

This Acceptable Use Policy ("Policy") applies to your use of the website located at jleverespresso.com and any related services provided by JLever Espresso Pty. Ltd. ACN [686 602 817] ("JLever Espresso", "we", "us", or "our") (collectively, the "Website and Services").

This Policy is designed to protect us, our customers, our Kickstarter backers, and the broader internet community from unethical, irresponsible, and illegal activity. By accessing or using our Website and Services, you agree to comply with this Policy.

Users found engaging in activities prohibited by this Policy may be subject to suspension or termination of access to our Website and Services. In serious cases, we may be legally obliged to report such conduct to relevant authorities.

Fair Use

We provide our Website and Services with the expectation that your use will be reasonable and consistent with the ordinary purposes for which they are intended. If your use is considered excessive or abusive, we may restrict or suspend your access.

We are opposed to all forms of abuse, discrimination, rights infringement, and any action that harms or disadvantages any group, individual, or resource. We expect all users to engage with our Website and Services with the same intent.

User Accountability

You are responsible for your own actions when using our Website and Services, as well as for the actions of anyone using our Website and Services with your permission, or as a result of your failure to put in place reasonable security measures (for example, by sharing or failing to protect your account credentials).

If you violate this Policy, we reserve the right to terminate your access to our Website and Services, remove any content you have submitted, or take any other remedial or preventative action we consider appropriate, without prior notice. To the extent permitted by law, no refund or credit will be provided for any interruption of service arising from a violation of this Policy.

Prohibited Activity

Copyright Infringement and Unauthorised Content

You must not use our Website and Services to transmit, distribute, or store any material in violation of any applicable law. This includes, but is not limited to:

  • Any material protected by copyright, trademark, trade secret, or other intellectual property right used without proper authorisation;
  • Any material that is obscene, defamatory, threatening, or violates export control or consumer protection laws;
  • Any material that is false, misleading, or deceptive, including false reviews or testimonials.

You are solely responsible for all material you input, upload, submit, or publish through our Website and Services, and for ensuring you have the legal right to do so.

Spam and Unauthorised Messaging

You must not use our Website and Services to send unsolicited commercial or bulk electronic messages in violation of the Spam Act 2003 (Cth) or any equivalent legislation applicable in your jurisdiction. This includes, but is not limited to, using contact details obtained through our Website and Services for purposes other than those for which they were provided.

Unethical, Exploitative, and Malicious Activity

You must not use our Website and Services to:

  • Access any account, system, or resource that you do not own or are not authorised to access (for example, "hacking" or "cracking");
  • Introduce viruses, malicious code, or harmful software into our systems;
  • Engage in activities designed to harass, threaten, abuse, or discriminate against any individual or group, including hate speech or incitement to violence;
  • Obtain, or attempt to obtain, goods or services from us with the intent to avoid payment;
  • Interfere with the use of our Website and Services by other users;
  • Carry out any activity that violates consumer protection laws, including the Australian Consumer Law;
  • Violate the privacy of any person, including by collecting or disclosing personal information without consent;
  • Engage in activities that support illegal gambling, terrorism, human trafficking, or the trade of illegal goods.

Unauthorised Use of Our Brand and Property

You must not impersonate JLever Espresso, misrepresent any business or personal relationship with us, or claim ownership of any of our property (including our trademarks, brand, product designs, or content) for the purpose of fraudulently gaining service, custom, patronage, or user trust.

User-Submitted Content

If our Website and Services allow you to submit content (for example, product reviews, questions, or testimonials), you must ensure that your submissions:

  • Are accurate and reflect your genuine experience;
  • Do not infringe any third party's rights;
  • Are not defamatory, offensive, or unlawful;
  • Do not contain personal information of other individuals without their consent.

We reserve the right to review, edit, or remove any user-submitted content at our discretion and without notice, particularly where we believe such content violates this Policy.

Reporting Violations

If you believe that any person is violating this Policy, or if you become aware of content on our Website and Services that you believe is inappropriate or unlawful, please contact us at privacy@jleverespresso.com with details of the suspected violation. We will investigate reports in good faith and take appropriate action where warranted.

Governing Law and Jurisdiction

This Policy is governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or in connection with this Policy are subject to the exclusive jurisdiction of the courts of Victoria, Australia, and the courts competent to hear appeals from those courts.

Nothing in this Policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law or equivalent consumer protection legislation in your jurisdiction that cannot be lawfully excluded, restricted, or modified.

Changes to This Policy

This Policy outlines a non-exhaustive list of activities we consider unacceptable. We reserve the right to modify this Policy at any time by publishing a revised version on our Website. The revised version will become effective from the earlier of:

  • The date you next use our Website and Services after we publish the revised version; or
  • 30 days after we publish the revised version on our Website.

We encourage you to review this Policy periodically to stay informed of any changes.

Contact Us

If you have any questions about this Policy, please contact us:

JLever Espresso Pty. Ltd.
Email: info@jleverespresso.com
Website: jleverespresso.com

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