Accessibility Statement

Last Updated: 19 April 2026

Our Commitment

JLever Espresso Pty. Ltd. (ACN 686 602 817) is committed to ensuring that our website at jleverespresso.com is accessible to as many people as possible, including people with disabilities. We believe everyone should be able to discover, evaluate, and purchase our products — and that the web works best when it works for everyone.

We are actively working to improve the accessibility and usability of our Website, and to meet internationally recognised accessibility standards.

Conformance Standard

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, published by the World Wide Web Consortium (W3C). These guidelines describe how to make web content accessible to people with a wide array of disabilities, including visual, auditory, cognitive, and motor impairments.

WCAG 2.2 Level AA is the standard referenced in the Australian Disability Discrimination Act 1992 guidance, the European Accessibility Act, the United Kingdom Equality Act 2010, and the United States Americans with Disabilities Act (ADA) Title III.

Compliance Status

Our Website is partially conformant with WCAG 2.2 Level AA. "Partially conformant" means that some parts of the content do not yet fully conform. We are working to resolve outstanding issues as part of an ongoing programme of improvement.

We completed a formal structured accessibility audit against WCAG 2.2 Level AA in April 2026, and have remediated the majority of identified issues across site navigation, forms, colour contrast, headings, keyboard access, focus indicators, and target sizes. Remaining known gaps are documented below.

Scope

This Accessibility Statement applies to the website jleverespresso.com, including all product pages, category pages, content pages, and the checkout flow.

This Statement does not cover:

  • Third-party content embedded into our Website (for example, Wistia video players, Kickstarter widgets, payment processor pages, and our cookie consent banner), which is governed by the accessibility practices of those third parties;
  • External websites we link to (for example, social media profiles, Kickstarter campaign pages);
  • Content uploaded by users, such as product reviews, where formatting is controlled by the submitter.

Known Limitations

We are aware that some aspects of our Website may not currently meet WCAG 2.2 Level AA in full. Known limitations include, but are not limited to:

  • Third-party checkout: the checkout pages are provided by our e-commerce platform (BigCommerce). Any underlying accessibility limitations within the checkout flow are reliant on BigCommerce for remediation. We have applied theme-level overrides where possible (including restoring pinch-zoom on mobile checkout, which BigCommerce disables by default);
  • Third-party embedded content: video players, social-media embeds, and similar third-party tools may not fully conform to WCAG 2.2;
  • Legacy content: some older product imagery and marketing content may not yet have ideal alternative text. We are progressively updating these as we review each product page;
  • Motion preferences: some decorative animations on our product category pages do not currently honour the prefers-reduced-motion browser setting. Users sensitive to motion can pause or reset any animated element by clicking it a second time. Full support for prefers-reduced-motion is planned for a future update;
  • Desktop navigation dropdowns: when the primary category submenu is opened via keyboard, its aria-expanded state is not programmatically updated. Submenu items themselves remain reachable by the Tab key. A full keyboard-and-ARIA implementation is planned;
  • Page headings on certain templates: on category listing, content, and blog pages the primary page heading is hidden by our current theme design. Screen reader users may not hear a top-level page title announced on these specific page types. The page title remains conveyed through the browser tab title and document outline.

If you encounter an accessibility issue not covered above, please let us know — we would rather hear about it than not.

Feedback and Reporting Accessibility Issues

We welcome feedback on the accessibility of our Website. If you experience a barrier while using jleverespresso.com, or if you have suggestions on how we can improve, please contact us:

JLever Espresso — Accessibility Contact
Email: info@jleverespresso.com
Subject line: Accessibility Issue

When reporting an issue, please include:

  • The web address (URL) of the page where you encountered the issue;
  • A description of the problem;
  • The assistive technology, browser, and operating system you were using (if relevant);
  • Your preferred method of response.

Our Response Commitment

We aim to:

  • Acknowledge your report within 5 business days;
  • Provide an initial assessment (including any immediate workarounds we can offer) within 10 business days;
  • Remediate the issue, or provide a clear timeline for remediation, within 30 days.

Some complex issues may take longer to resolve. Where this is the case, we will keep you informed of our progress.

Assessment and Testing Methods

We assess the accessibility of our Website through a combination of:

  • Automated testing using tools such as axe DevTools and Lighthouse;
  • Manual keyboard-only testing to confirm that interactive elements are operable without a mouse;
  • Manual screen-reader testing using tools such as NVDA and VoiceOver;
  • Colour-contrast analysis of text and interactive elements;
  • Structured audits against the WCAG 2.2 Level AA success criteria.

We conduct reviews on an ongoing basis, and undertake a formal accessibility audit at least once every twelve months, or whenever we make substantial changes to the Website.

Technologies Used

Accessibility of our Website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your device:

  • HTML5
  • CSS (Cascading Style Sheets)
  • JavaScript (used to enhance, not replace, core functionality)
  • WAI-ARIA (Accessible Rich Internet Applications)
  • SVG (Scalable Vector Graphics)

These technologies are relied upon for conformance with the accessibility standards used.

Formal Complaints and Enforcement Procedures

We hope that, where possible, any concerns can be resolved directly with us through the feedback channels above. However, if you are not satisfied with our response, you may escalate the matter to the following bodies, depending on your location:

Updates to This Statement

We review this Accessibility Statement at least annually, and whenever we make substantial changes to our Website or accessibility practices. The date at the top of this page indicates when the Statement was last updated.

Contact Us

For any questions about this Accessibility Statement, or for general enquiries, please contact us:

JLever Espresso Pty. Ltd.
ACN 686 602 817
Email: info@jleverespresso.com
Website: jleverespresso.com

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